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+80%
Appointments booked online
+114%
Increase paperless adoption
92%
member satisfaction in app experience
Highlights
- Won Webby Award for Health & Fitness category
- Launched ‘Smart Arrival Detection’, the capability to detect when patients arrive at the more than 200 facilities across the United States
- In response to the COVID-19 pandemic, shipped digital features to alert members about vaccine availability, sign-up procedures, and relevant resources
Press
The Future of Health Care is Digital
Kaiser Permanente and YML Win Webby for Best Health App
Kaiser Permanente’s user-focused app redesign makes it the 2022 Design Company of the Year